FREQUENTLY ASKED QUESTION
A: The timing of your order's delivery is dependent on various factors, including the handling period and shipping method. Here's a breakdown of what to expect:
- Handling Period: All items undergo a processing and handling period before they are dispatched. Approximately 99% of orders leave our warehouse within 2-4 days of payment.
- Shipment Notification: As soon as your items are shipped, you will receive an email notification to keep you informed of the status of your order.
- Delivery Timeframe: In most cases, you can anticipate receiving your items within 2-4 days from the date of your order. Please note that international deliveries may up to 2-7 days due to customs and transit times.
- Custom Made and Giveaway Items: For certain specialty and giveaway items, the delivery time may extend up to 4 weeks, especially if they are made to order. Made to order products are specified in product descriptions.
We strive to get your orders to you as swiftly as possible while ensuring the utmost quality and care in handling. If you have any specific questions about your order's delivery, feel free to reach out to our customer support team for further assistance. Your satisfaction is our top priority.
A: Modifying the size, color, or style of your ordered product is possible, provided that your order has not yet been shipped. To request such changes, please get in touch with us through our Contact Us page, and our team will assist you accordingly.
A: Absolutely, you have the flexibility to remove an item from your order and receive a refund, but the process differs depending on the shipping status:
Before Shipping: If the item has not yet been shipped, you can easily remove it from your order and request a refund. Please reach out to us through the Contact Us page, and our team will guide you through the process.
After Shipping: If the item has already been shipped, you will need to wait for it to arrive. Once received, you can return the item to us and then request a refund through the appropriate channels. To start a return process, send us an email through the Contact Us page.
A: In some cases, items from the same purchase may be sent in separate packages for logistical reasons, even if you have selected combined shipping during your order. Please be aware of this when receiving your deliveries. We want to assure you that we will never impose any additional shipping charges if we choose to deliver items separately. Our goal is to provide you with the best service possible and ensure your items reach you in a timely and efficient manner.
A. You can track your order by visiting our Track order page. Input your tracking code you received in your email inbox once the item has been shipped.
A: Certainly, you have the option to change your shipping address, but this adjustment must be made before the item is shipped. To initiate the change, please reach out to us by contacting us. We'll be happy to assist you with updating your shipping information to ensure your order reaches the correct destination. Your satisfaction is our priority, and we'll do our best to accommodate your needs.
A. Refer to our Free Shipping Policy for comprehensive eligibility criteria and details.
A: In the rare event that your purchased item breaks and is beyond self-repair, please get in touch with us. (contact us) We will provide you with guidance on the next steps, which may include returning the item or potentially receiving a partial refund.
Here are some important details to keep in mind:
- We offer a 60-day warranty on all our products, excluding sticks.
- We will require photographic evidence of the breakage to assess the situation.
- Our team at STÄRK will carefully evaluate whether your product qualifies for a free replacement.