Frequently Asked Questions (FAQ)

All customers located in North America are eligible for our free shipping offer.

No special code is required. Free shipping is automatically applied during checkout if you qualify.

Once your order is processed, delivery usually takes between 5-7 business days. However, please note that delivery times may vary depending on your location.

Due to their unique size and weight, shipping hockey sticks requires special handling and packaging. This incurs additional shipping costs that we cannot cover under our standard free shipping policy.

Yes, all eligible items in your cart will qualify for free shipping. Only the hockey stick will incur a separate shipping fee.

We partner with various reputed carriers for our free shipping option. The specific carrier will be determined based on the destination and package size.

Yes, for an additional fee, you can choose to upgrade your shipping option during checkout. Please note, expedited and next-day shipping costs will be separate from any potential hockey stick shipping fees.

Our standard return policy applies to items shipped for free. However, please be aware that return shipping costs may be the responsibility of the customer, unless the return is due to a defect or error on our part.

Our free shipping policy is exclusive to North American addresses. Orders outside of North America will have standard shipping rates applied.

Please contact our customer service team via our contact page. They will be happy to assist you with any further queries.